Responsible Gambling
We take responsible gambling seriously. Our priority is that play stays fun and under your control, so we provide clear information and practical tools to help you manage activity on the site. If you ever feel you need to limit play or get support, contact our team and we will work with you confidentially.
Player protection principles
We believe in safe, controlled play for everyone. That means transparency about account controls, fair handling of requests, and prompt support when players ask for help. We encourage players to set sensible limits, to monitor their activity, and to seek a break when gambling stops being enjoyable.
Activity-control tools
To help you stay in control, we provide a range of tools commonly used across Canada-facing sites. These include:
- Deposit limits - set daily, weekly or monthly caps on how much you can deposit.
- Time-outs - short, temporary breaks from your account when you need one.
- Self-exclusion - longer-term account closure if you need an extended break.
- Account history - easy access to recent play history so you can review bets, deposits and withdrawals.
Some options are available directly in your account settings. For longer or customised limits, contact support and we will assist with setup.
Deposit, loss and time limits
You can choose limits that suit your budget. Deposit controls let you restrict how much money enters your account over a set period. Loss limits cap the amount you can lose before play is restricted. Time limits and session reminders can help you manage how long you play in a single session. If you want to change or remove limits, we may require a cooling-off period before increases take effect.
Self-exclusion
If you need to stop playing for an extended period, self-exclusion is available. Self-exclusion closes access to your account for the agreed period and prevents new registrations under the same details. To request self-exclusion, use your account settings or contact support. We will confirm the process and follow up with any next steps.
Recognizing signs of problematic behaviour
Warning signs include chasing losses, borrowing to gamble, spending more time than intended, neglecting work or relationships, and feeling distressed about gambling. If you notice these signs in yourself or someone else, consider using limits or seeking help.
Practical tips for staying in control
- Set a budget before you play and stick to it.
- Use deposit and loss limits to keep spending predictable.
- Take regular breaks and set session time limits.
- Keep gambling as entertainment, not a source of income.
- Review your account activity regularly to spot changes in behaviour.
Professional help and support
If you need professional assistance, contact local support organisations, your healthcare provider, or community services for confidential advice. For help with tools and account changes, contact our team at [email protected] and we will respond promptly and respectfully.