Privacy and Data Policy
This Privacy Policy explains how Spintropolis collects, uses, stores and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and describe below the types of information we gather, how we use it, the choices you have, and how to contact us about your data.
Types of Data We Collect
We collect several categories of information to operate accounts, process payments and deliver services.
Personal Data
Personal data includes name, date of birth, contact details (email, phone, address), government ID when required for verification, and account login credentials. We use this information to create and manage your account and to comply with identity verification procedures.
Technical Data
Technical data covers information about your device and connection such as IP address, browser type, device identifiers, operating system, and location data inferred from your IP. This helps us keep the site secure and to optimise performance on mobile and desktop.
Transactional Data
Transactional data includes deposit and withdrawal history, game activity, bet histories, bonus usage and other payment details. Payment card or e-wallet details are handled as needed to process transactions and may be passed to our payment processors in encrypted form.
How We Use Your Information
We use your information to open and maintain your account, process deposits and withdrawals, verify identity where required, detect and prevent fraud, comply with legal obligations, and provide customer support. We may also use anonymized or aggregated data for analytics and service improvements.
Data Protection Practices
We implement technical and organisational measures to protect your information, including access controls, encryption, and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enable core site functions, remember preferences, analyse usage and deliver basic site customizations. You can manage cookie preferences through your browser settings. Third-party analytics and advertising partners may also place cookies when you use our site.
User Rights
You have the right to access, correct or request deletion of your personal information, subject to legal and operational limits (for example, records needed for fraud prevention or to meet regulatory obligations). You may also object to or limit certain processing, and withdraw consent where processing is based on consent.
Access, Correction and Deletion
To review, update or request removal of your data, sign in to your account and use available account settings where applicable, or contact our support team at [email protected]. We will respond to legitimate requests and explain any limits to deletion where retention is necessary for legal or operational reasons.
Information Sharing and Third Parties
We may share data with service providers who support our operations, such as payment processors, identity verification services, fraud prevention partners and hosting providers. We require these parties to handle data securely and only for specified purposes. We do not sell your personal information.
Privacy Policy Updates
We may update this policy from time to time. When we make material changes we will post a revised version on our site and, where appropriate, notify you through your account or by email. Continued use of our services after changes indicates acceptance of the updated policy.