Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out about deposits, withdrawals, KYC verification or game access via live chat, email or phone. We aim for clear, practical answers and fast handling of account and payment queries. If you prefer written contact, use the addresses below and we’ll reply as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, typical reply within 15 minutes for account, bonus or payment queries |
| General enquiries | [email protected], replies Mon-Fri 09:00-18:00 ET for corporate and media queries |
| Affiliate enquiries | [email protected], partner team responds within 48 hours for onboarding and reporting |
| Phone | +1 647 389 2104, voice support available Mon-Fri 09:00-18:00 ET |
| Working hours | Live chat 24/7, email Mon-Fri 09:00-18:00 ET |
Email assistance
Email is the preferred way to reach us for detailed requests, account issues or any matter that needs documents or written explanation. Please send your message to [email protected] with a clear subject line, include your account ID and current contact details. Providing full information up front helps avoid delays and lets our team handle your request faster.
Contact Form
Response Time
Need help? Our support team reviews requests promptly - most inquiries are answered within one business day. For straightforward questions like account access or deposits, you can expect a quick reply. More complex cases, such as KYC checks, dispute investigations or payment reviews, may take longer depending on their nature. We appreciate your patience and will keep you updated.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Send us comments about games, payments, promos or anything that would make your experience better. Every message is reviewed carefully by our team and used to improve the service and user experience. Your input helps shape updates and fixes, so please keep your suggestions coming.