User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Spintropolis, our online casino platform. They explain the relationship between you and us, set out account and verification requirements, and cover deposits, withdrawals and promotions. By registering or playing you agree to follow these rules and any additional terms attached to specific promotions or payment methods.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only one account is permitted per person, household, device or IP - multiple accounts may be closed and balances forfeited. Notify us immediately if you suspect unauthorised access so we can act to protect your account.

Verification and KYC

We may require identity, address and payment verification before processing withdrawals or at other times for account security. Document checks can delay payouts while they are reviewed. Where verification is requested you must provide valid documents on request to complete withdrawals and retain account access.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and eligible to gamble where you live. We do not accept players from certain restricted jurisdictions, including the United States for some offers. If you are unsure about eligibility, contact support before registering.

Acceptable platform use

Use the site fairly and lawfully. Prohibited activity includes fraud, collusion, use of betting systems intended to exploit bonus terms, chargebacks, identity misuse and any attempt to tamper with our services. We reserve the right to suspend or close accounts and void bets or bonuses where prohibited or irregular play is detected.

General bonus and promotion rules

Promotions are subject to specific terms. Typical wagering requirements range between 30x and 45x on bonus funds, and game contribution rules may apply. Only one active bonus may be used at a time unless stated otherwise. Minimum deposit requirements for promotion eligibility commonly start at $20. No-deposit offers and free spins may carry maximum cash-out limits. Abuse of promotions will result in forfeiture of bonus funds and any associated winnings.

Deposits and withdrawals

We support a variety of payment methods including Interac, MuchBetter, Instadebit, ecoPayz, Visa Debit and common e-wallets. The platform is Bitcoin-friendly and may accept crypto depending on region. Deposits are usually instant. Withdrawals are subject to verification and platform limits - a monthly maximum withdrawal of $5,000 applies and single withdrawal minimums may apply (for example $100). Processing times vary by method - e-wallets are typically faster while bank transfers can take longer. Third-party fees may apply to certain payment methods.

Dispute resolution

If you have a complaint contact our support team at [email protected] so we can review your case. We aim to resolve issues promptly and may request documentation to investigate. If a dispute cannot be resolved through support, you may seek independent advice; we will cooperate with legitimate inquiries and investigations where appropriate.

Updates to these terms

We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or to your registered contact details where reasonably possible. Continued use of the platform after updates constitutes acceptance of the revised terms.